Kenna Husain CV

She/Her/Hers
(317) 677-6946
kennahusain3@gmail.com
LinkedIn

Education

Master of Science in Human-Computer Interaction
Indiana University
Aug 2024 - May 2026

Bachelor of Science in Informatics (Minor in HCI & CS)
Indiana University
Focus: Human-Computer Interaction
Minor: Computer Science
Aug 2017 - May 2021
Dean's List for 4 semesters

Work Experience

Eli Lilly and Company

Sr. Tech Analyst | Product Owner/Manager
AI Digital Engagement Team • Indianapolis, IN
Jan 2024 - Present

  • Launched Lilly’s first generative AI chatbot by aligning engineering, legal, clinical, and brand stakeholders around MVP vision.
  • Owned product strategy and roadmap for Weave, enabling scalable LLM/NLU chatbot creation and management.
  • Scaled adoption to 216K+ sessions YTD (2025), achieving 67% increase from January to April.
  • Diverted ~6,000 AE/PC inquiries monthly — equivalent to workload of 28 agents.
  • Deployed chatbots for Trulicity, Zepbound, Mounjaro in under six weeks.
  • Achieved 90%+ intent accuracy and 95%+ AEPC recognition with <10% fallback.
  • Boosted digital engagement: 14% clicked to Lilly Direct, 6% accessed savings cards.

Tech Analyst | Product Owner
Global Content Supply Chain Team • Indianapolis, IN
Jul 2021 - Dec 2023

  • Launched enterprise-wide AEM platform for modular content creation, review, and approval.
  • Enabled 3x faster content production through intelligent modular workflows.
  • Owned roadmap for GMAO Content Gallery, resolving 50+ business, feedback, and technical issues.
  • Delivered scalable DAM MVP improving discoverability and reuse across global affiliates.
  • Supported onboarding and training for 200+ global users.

Purdue University Global

Apprentice • US, Remote
Mar 2021 - Aug 2023

  • Completed two-year program in cloud-native software development, system design, Agile, and DevOps.
  • Built foundations in data structures, scripting, software testing, and SDLC.
  • Applied skills to enterprise cloud-based initiatives.

Capgemini

RISE Intern • US, Remote
Aug 2020

  • Led 3-day innovation sprint on sustainable tech, defining product roadmap and aligning design, development, and stakeholder needs.
  • Developed app and analytics dashboard addressing fuel emissions; presented solution with positive stakeholder feedback.

Eli Lilly and Company

Tech Intern | Product Designer • US, Remote
May 2020 - Aug 2020

  • Redesigned R-cubed interface, reducing task completion time by 40% in usability tests.
  • Conducted 10+ user interviews and led design workshops to validate enhancements.
  • Delivered functional prototype and secured leadership buy-in for continued investment in UX research.

Certifications

  • Certified Conversation Designer — Conversation Design Institute
  • SAFe® 5 DevOps Practitioner — Scaled Agile
  • SAFe® 5 Product Owner/Product Manager — Scaled Agile
  • SAFe® 5 Agilist — Scaled Agile

Skills

0→1 Product Development, Agile Delivery, AI Agent Design, AI Agent Workflows, Information Architecture, Large Language Models, Leadership, LLM Evaluation, Product Design, Product Management, Product Strategy, Project Management, Prompt Engineering, Software Development, Systems Thinking, Technical Documentation

Tools/Platforms: Adobe Creative Suite, AEM, ChatGPT, Claude, Confluence, Figma, Jira

Languages: CSS, HTML, Java, Python (familiar), SQL